You have just taken out a FREE fiber optic subscription and the order tracking on the Freebox subscriber area is stagnating in STEP 1, don't worry, it's normal, the order is in progress.But why does the tracking not move?In fact Free is in the process of requesting the optical route from the infrastructure operator in order to be able to connect you.Once the optical route has been obtained with the response from the infrastructure operator, Free may suggest that you choose an appointment date for the connection and there all of a sudden, the monitoring will go to step 4.As indicated above, in step 1 the request has been received by Free for your fiber connection request.Steps 2 and 3 will be invisible to you.Free will ask the infrastructure operator for the optical route.This is what will allow the technician who will come to you to connect you to the correct position, that defined by the optical path.The infrastructure operator is the one who has set up the fiber leads and who manages the fiber zone.In ZMD (Moderately Dense Zone) it's Orange our SFR (which is now XpFibre) or in ZTD (Very Dense Zone) with multi-operators.Or on a RIP (Public Initiative Network) such as Sem@fibre77 which is operated by XpFibre or Eure Normandie (operated by Axione) It does not matter for you to know which infrastructure operator is in your area, it is Free which takes care of the process, but if you want to know, it's simple, just go to the ARCEP site.Consult this tutorial to find out more: FREEBOX: Why my accommodation is not eligible for FIBER with FREEFree therefore requested the optical route from the infrastructure operator.It took a few days for the request to be made and for a response to be received back at Free.Which explains the wait in stage 1 with a bit of a wait but no immobility... Free has successfully obtained the optical route, it will send you an email with a schedule to choose a time slot for your connection, for a technician's visit to your home.It's up to you to make the appointment that suits you.Knowing that the 1st meeting of the morning will probably be without waiting, the technician not having accumulated any delay yet.Think carefully about preparing the ground, in the true sense of the term, it would be a shame if the connection could not be made for lack of anticipation.Consult this tutorial to find out more: Free Fiber Optic connection Optimizing your Freebox installation The connection is already made, why do you need a visit from the technician?In any case, the technician must come to your home, he can in some cases (depending on the Freebox) bring the Optical KIT necessary for connection to your Freebox.In all cases, he must activate the position at the pooling cabinet, the PM (Pooling Point) street cabinet in the neighborhood or at the bottom of the building.His visit is therefore necessary.Connection already done?Be sure to specify the number of the Optical PTO socket when you request your subscription.This number saves time (especially when requesting an optical route) If no number is on your PTO, request it from your current operator.Operators are obliged to inform their customers of this socket number.Fixed IP allocated: It is at this stage that the fixed IP of the fiber line is allocated and indicated in the subscriber space.The IP will most likely be in shared IP, that is to say, an IP shared between 4 users, with for each of them, an assigned port range.The IP is fixed in all cases, at Free, whether it is a full-stack (IP with all the ports) or a shared IP with 1/4 of the ports.Consult this tutorial to find out more: Consequences, Parameters to set up to modify the remote access ports... Free has changed my IPThe appointment taken, the Freebox will be able to be sent - if new subscription - It will arrive just in time for the day of the appointment.This is normally provided for, by Free.Do not cancel the appointment on the pretext that you have not received the Freebox, it is the appointment that triggers the sending of the Box.According to the Freebox, the pack received will not include the optical kit.Do not worry about it, it will be the technician who will bring it.For example, for a Freebox mini 4k and for a Freebox V6 Revolution, a ONU + SFP + Jumper box will be brought by the technician and plugged in on the day of connection or activation of access.(if connection already made) Migration for a Freebox Delta ADSL subscriber to fiber optic This is a fiber module that will be sent by post (Chronopost or Private Parcel) directly to the home, and which should also arrive on D-Day Consult this tutorial to find out more: FREE Fiber Optic line migration sending Freebox Pop and Delta fiber kitThe connection made by the technician... the connection is activated immediately (in most cases) Your Internet access is working.You just need to connect an Ethernet cable between the Freebox and your computer to have access to the NET.It is also in cable access that you will have the best speed for fiber.The telephony, meanwhile, will take a few more hours to be activated, 72 hours, great max, the time that the portability is done.Free also sends you an e-mail to confirm this.Access to your Freebox subscriber console https://subscribe.free.fr/login/ If necessary, if not already done, you will have to create the password yourself to access your Freebox subscriber area, after having received during the subscribe the fbx identifier of this new Freebox account.Freebox New procedure Creating your subscriber area passwordFreebox OS allows you to monitor your Freebox connection down to the smallest detail.To access Freebox OS for the first time and to discover its main features.1st access to Freebox OS new Free subscriber or migration Procedure here for a Freebox Pop, but which is similar for all other Freeboxes.News 22484 - Sept 15, 2022 Author: Busyspider WebLEGAL MENTIONS Help topics created by © Busyspider Legal framework of the [Intellectual property of the works] No copy/paste - even partial is authorized, including the © Images © Busyspider of the tutorials.To refer to a subject, news, tutorial of the site, insert only the corresponding url link, thank you.ABOUT ABOUT the SITE Follow NEWS and current events Site MAP Menu haut HOMENO EMAIL SUPPORT Sign up on a support forum for your questions.Free users' forum CONFIDENTIALITY-COOKIES MANAGEMENT The statistics of this site require the use of cookies in order to improve individual assistance.The data is in no way used for any other purpose, nor transmitted to anyone.See according to your browser, the options to modify, if you do not wish to authorize their use.independent site -- no ads